Position Details
Reference Number 14848
Position Title Reception / Call Centre Officer
Employment Type Part-Time (Permanent)
Entity ADMINISTRATION SERVICES
Location Colac Area Health 2-28 Connor Street COLAC VIC 3250
Award Classification Victorian Public Health Sector (Health & Allied Services, Managers & Administrative Workers) Single Interest Enterprise Agreement 2016-2020 - Admin Grade 1A
Hours
Position Summary

RECEPTION/CALL CENTRE OFFICER
Part- Time - 15 hours per week minimum, ability to flex up to Full time as required

 

Colac Area Health currently has an opportunity for a motivated self starter to join our busy Administration team as a Reception/Call Centre Officer.

 

The successful applicant will have;

  • Outstanding customer service and friendly, professional phone manner
  • Excellent communication skills both verbal and written
  • Strong administration/secretarial skills
  • Excellent problem solving ability
  • High level of computer literacy: sound working knowledge of Microsoft Office
  • Kind, empathetic nature
  • Ability to effectively prioritise workload
  • The ability to work independently and as part of a team

The successful applicant will be required to have flexibility around rostered hours and in times of leave within the department there will be a requirement to be able to work up to full time hours.

 

Further information may be obtained by contacting Bianca McKay, Customer Reception Manager on 5232 5285.

 

Applications for the above positions should be lodged at https://colacareahealth.mercury.com.au/ by COB Wednesday 24th July, 2019.

 

The successful applicant will be required to undertake a Victorian Police Check and complete a Statutory Declaration as per the Aged Care Principles prior to commencement of employment. Some positions will also require a WWC Check.

 

We are committed to the safety and wellbeing of all children and young people.

Selection Criteria Essential: Outstanding customer service and friendly, professional phone manner
Essential: Excellent communication skills both verbal and written
Essential: Strong administration/secretarial skills
Essential: Excellent problem solving ability
Essential: High level of computer literacy: sound working knowledge of Microsoft Office
Essential: Kind, empathetic nature
Essential: Ability to effectively prioritise workload
Essential: The ability to work independently and as part of a team
Desirable: Knowledge of Patient Administration Systems
Desirable: Previous experience in Health field
Desirable: Previous call centre experience
Contact Person Bianca McKay
Contact Number 52325285
Alternate Contact Person Chelsea McLeod
Alternate Contact Number 52325263
Closing Date 24/07/2019
Position Description
Reception Call Centre officer July 2019.pdf Open
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