Position Details
Reference Number 14535
Position Title Reception/Call Centre Officer
Employment Type Part-Time (Permanent)
Entity FINANCE & BUSINESS SERVICES
Location Colac Area Health 2-28 Connor Street COLAC VIC 3250
Award Classification Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector)(Single Interest Employers) Enterprise Agreement 2021-2025 - Admin Grade 1A
Hours 80.00
Position Summary

RECEPTION/CALL CENTRE OFFICER
Part- Time - 16 hours per week minimum, ability to flex up to Full time as required

REF # A00377

 

Colac Area Health currently has an opportunity for a motivated self starter to join our busy Administration team as a Reception/Call Centre Officer.

 

The successful applicant will have;

  • Oustanding customer service and friendly, professional phone manner
  • Excellent communication skills
  • Strong administration/secretarial skills
  • Problem solving ability
  • High level of IT competency in Outlook, Word, Excel
  • Kind, empathetic nature
  • Ability to effectively prioritise workload
  • The ability to work independently and as part of a team

The successful applicant will be required to have flexability around rostered hours and in times of leave within the department there will be a requirement to be able to work up to full time hours.

 

Further information may be obtained by contacting Bianca McKay, Customer Reception Manager on 5232 5285.


Applications for the above position should include a resume, a letter of application and an address of the qualifications, experience and personal attributes as outlined in the position description. Applications for the above positions should be lodged at https://colacareahealth.mercury.com.au/  by COB Friday 27th April, 2018.

 

All staff are required to provide a current Victorian Police Check and complete a Statutory Declaration as per the Aged Care Principles prior to commencement of employment. Some positions will also require a WWC Check.

 

We are committed to the safety and wellbeing of all children and young people.

Selection Criteria Essential: Oustanding customer service and friendly, professional phone manner
Essential: Excellent communication skills
Essential: Strong administration/secretarial skills
Essential: Problem solving ability
Essential: High level of IT competency in Outlook, Word, Excel
Essential: Kind, empathetic nature
Essential: Ability to effectively prioritise workload
Essential: The ability to work independently and as part of a team
Desirable: Knowledge of Patient Administration Systems
Desirable: Previous experience in Health field
Desirable: Previous call centre experience
Contact Person Bianca McKay
Contact Number 52325285
Closing Date 27/04/2018
Position Description
Reception Call Centre officer March 2018.docx Open
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